Ald1 Terms & Conditions — Malaysia Entertainment Platform Usage Policy

Acceptance of Terms of Use

These Terms & Conditions constitute a legally binding agreement between you ("User" or "Member") and ald1 ("Platform", "we", or "ald1"). This document governs all aspects of your use of the ald1 platform, including account registration, deposits, withdrawals, gameplay, and all forms of interaction with the ald1 platform.

By accessing the ald1 website, registering a new account, making a deposit, or playing any game available on the ald1 platform, you confirm that you have read, fully understood, and agree to comply with all terms and conditions set out in this document and all related policies, including ald1 Privacy Policy and ald1 Responsible Gaming Policy.

Ald1 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of the latest terms in effect. Your continued use of the ald1 platform following any changes constitutes your acceptance of those changes.

Eligibility to Become an ald1 Member

To be eligible to use ald1's services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years of age at the time of registration. ald1 takes the protection of minors seriously and will carry out age verification when required.
• You must be an individual acting on your own behalf, and not on behalf of any third party or organisation without prior written authorisation from ald1.
• You are not permitted to register for or use the ald1 platform if you are located in a jurisdiction where gambling or online entertainment is prohibited or restricted under applicable local law.
• You are not currently enrolled in any voluntary self-exclusion programme imposed by ald1 or any other recognised gambling platform.
• You must have full legal capacity to enter into a legally binding agreement.

Registration & Account Management

Each individual is only permitted to hold one (1) ald1 account only. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

When registering an ald1 account, you agree to provide truthful, accurate, current, and complete information as required in the registration form. You also agree to keep your information up to date whenever changes occur, ensuring that your ald1 account details remain accurate at all times.

• The full name provided must match your official Malaysian identity document (MyKad or passport).
• The mobile number registered must be an active Malaysian number in your own possession.
• Your account password is entirely your responsibility. Do not share your password with anyone, including anyone claiming to be ald1 staff.
• Ald1 shall not be held liable for any losses incurred as a result of unauthorised access to your account due to your own negligence.

Ald1 reserves the right to verify a member's identity at any time, particularly before processing a first withdrawal or when unusual activity is detected on your ald1 account. The KYC (Know Your Customer) verification process may require you to submit a copy of your identity document, bank statement, or proof of current address.

Deposits & Payment Methods

Ald1 supports a wide range of deposit methods that are familiar and convenient for Malaysians in their everyday lives. All deposits are processed instantly or within seconds.

Deposit methods supported by ald1 include: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u and CIMB Clicks. Available payment methods may vary from time to time in line with ald1 platform updates.

• The minimum deposit into an ald1 account is RM 10 every transaction.
• All deposits must be made using a payment method registered in your own name. ald1 does not accept deposits from accounts or e-wallets that do not belong to you.
• Any deposit suspected of originating from illegal activity, fraud, or money laundering will be blocked and reported to the relevant authorities without prior notice.
• Ald1 reserves the right to decline or return any deposit without providing a reason, particularly where there are doubts about the legitimacy of the funding source.

Fund Withdrawals

Ald1 is committed to processing withdrawals promptly and transparently. Successfully verified withdrawal requests will be processed within the timeframe stipulated according to your ald1 account's VIP tier.

• The minimum withdrawal from an ald1 account is RM 30 per transaction for standard members.
• Withdrawals must be made to the same payment method used for the deposit, or to an account verified in your name.
• Ald1 may require document verification before processing your first withdrawal or any withdrawal exceeding a specified limit.
• Withdrawals requested while a KYC verification process is in progress will be placed on hold until the verification is complete.
• Any bonus received must meet the specified wagering requirement before the associated value can be withdrawn.

Ald1 reserves the right to suspend or block withdrawals where there is evidence or reasonable suspicion of fraud, money laundering, bonus abuse, or violations of ald1's terms. In such cases, ald1 may require additional information before a withdrawal can be processed.

Bonuses, Promotions & VIP Programme

Ald1 offers various bonuses and promotions to members from time to time. Each bonus and promotion is subject to its own specific terms and conditions, which will be stated alongside the relevant offer. The general bonus terms for ald1 are as follows:

• All ald1 bonuses are subject to wagering requirements that must be fulfilled before any withdrawal can be made. The applicable wagering requirement will be clearly stated in the terms of each bonus offer.
• Each member is entitled to claim the welcome bonus once only. Any attempt to claim the welcome bonus more than once through the use of multiple accounts constitutes fraud and will result in account closure and forfeiture of all funds.
• Ald1 reserves the right to cancel, modify, or withdraw any bonus offer at any time without prior notice.
• Bonuses are only valid for use within the designated period. Expired bonuses cannot be reactivated.
• Bonus abuse — including bet hedging, zero-risk strategies, or multi-account collusion to meet bonus requirements — will result in the cancellation of all bonuses and the closure of the accounts involved at ald1.

The ald1 VIP Programme offers loyal members a range of exclusive benefits, including higher cashback rates, increased withdrawal limits, and dedicated personal service. Membership in the ald1 VIP Programme is at ald1's sole discretion and may be revoked in the event of a breach of terms.

Games & Betting

All games available on the ald1 platform use a Random Number Generator (RNG) that has been certified and audited by internationally recognised independent certification bodies. This ensures that every game outcome is entirely random and fair, with no manipulation of any kind.

• Game results that have been determined and displayed are final. ald1 will not reverse game outcomes except in cases of demonstrable technical failure.
• In the event of a technical disruption or system failure during a gaming session, ald1 will return any affected wagers to your account balance in accordance with available system records.
• Any attempt to cheat, exploit system bugs, use automated software (bots), or employ any other illegitimate method to gain an unfair advantage in ald1 games is strictly prohibited.
• Ald1 reserves the right to void any bets and winnings obtained through illegitimate means.

All wagers placed through ald1 use the available account balance in Malaysian Ringgit (MYR). ald1 does not accept or process bets in any other foreign currency.

Prohibited Conduct

Use of the ald1 platform is subject to strict codes of conduct. The following actions are strictly prohibited and may result in serious consequences, including account closure and legal action:

• Money Laundering: Using ald1 as a channel to launder or transfer funds derived from illegal activities.
• Identity Fraud: Registering an account using another person's identity or providing false information to ald1.
• Hacking & Cyber Attacks: Any attempt to gain unauthorised access to ald1's systems, disrupt its services, or compromise the security of the platform.
• Unlawful Collaboration: Colluding with other players in a manner that exploits the system or causes losses to ald1.
• Bonus Abuse: Fraudulently claiming bonuses through multiple accounts or other circumvention methods.
• Threats or Harassment: Threatening, harassing, or behaving in an inappropriate manner towards ald1 staff or other players.

Account Closure & Suspension

You may close your ald1 account at any time by contacting the ald1 customer support team. Prior to the closure being processed, any legitimate funds remaining in your account (excluding bonuses that have not yet met the wagering requirements) will be returned to you via the designated payment method.

Ald1 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Confirmation that information provided during registration is false or inaccurate.
• Violation of any part of ald1's Terms & Conditions.
• There is suspicious activity or involvement in financial fraud.
• Upon request by a legitimate legal authority.
• An individual holding multiple ald1 accounts.

In the event of an ald1 account closure due to a breach of terms, ald1 reserves the right to forfeit all or part of the account balance, depending on the nature and severity of the violation committed.

Disclaimer & Limitation of Liability

The ald1 platform is provided on an "as-is" and "as-available" basis. ald1 makes no express or implied warranties regarding the continuous availability, error-free operation, or fitness for a particular purpose of the ald1 platform.

• Ald1 shall not be liable for any direct or indirect losses arising from the use of, or inability to use, the ald1 platform, including losses resulting from service disruptions or technical failures beyond ald1's control.
• Ald1 is not liable for any losses incurred as a result of game outcomes that are not in your favour. All games carry financial risk and no winnings are guaranteed.
• Players are solely responsible for understanding the gambling laws applicable in their jurisdiction and ensuring that their use of the ald1 platform complies with those laws.

Should any dispute arise between you and ald1, both parties agree to first attempt resolution through amicable negotiation within 30 days. If no resolution is reached, the dispute will be settled in accordance with the applicable laws of Malaysia.

Privacy & Data Protection

Ald1 handles all members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Any personal information you provide to ald1 will be used solely for the purposes stated in ald1 Privacy Policy.

By registering an ald1 account, you grant ald1 permission to process your personal data for the purposes of account management, payment processing, identity verification (KYC), fraud prevention, and service-related communications. ald1 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

For full details on how ald1 collects, uses, stores, and protects your personal data, please refer to ald1 Privacy Policy which forms part of the agreement between you and ald1.

Amendments & General Provisions

Ald1 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to members via registered email or a prominent notice displayed on the ald1 platform within a reasonable period before the changes take effect.

• Continued use of the ald1 platform after any amendments to the terms take effect will be considered acceptance of the revised terms.
• Should any provision of these Terms & Conditions be found invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed while all remaining provisions continue in full force and effect.
• These Terms & Conditions constitute the entire agreement between you and ald1 regarding use of the platform and supersede all prior agreements, understandings, or communications relating to the same subject matter.
• Any failure by ald1 to enforce any right or provision under these Terms & Conditions shall not be construed as a waiver of that right or provision.

For any enquiries regarding these ald1 Terms & Conditions, please contact the ald1 customer support team through the 24/7 support channels available on the ald1 platform. Our Malay-speaking team is ready to assist you with warmth and professionalism.